I am having the same problem, it's not a matter of the device it's a window issue. For the windows techs, I have done every possible solution, I've purged the drivers, i've installed the device specific app, I've re-synced, factory reset, nothing happens. I had the same earbuds working for MONTHS no problem until your updates around August which is when the problem randomly started so this is clearly a programming issue on your end related to your last update.
Dear Briana,
Thank you so much for your prompt reply!
I'm also using the Galaxy Buds+ with Windows 11, and initially, I encountered the same issue. However, I resolved it by disconnecting and removing the device, then reconnecting it and running the troubleshooting tool. Now, it's working perfectly. Could you please try running the troubleshooting tool as well and make sure to install all pending Windows updates?
To run the troubleshooting tool, click on the Volume icon in the System Tray and select 'Troubleshoot sound problems.'
Alternatively, you can check if the issue persists on another user profile with your Galaxy Buds Pro. If you don't have another user profile, you can create a test one by going to:
Settings > Accounts > Family & other users > Add Account > Select 'I don't have this person's sign-in information.'
Please let me know if these steps help resolve the issue.
For more information, please refer to the thread below, where you can find numerous articles related to your issue. These articles can be very helpful to you:
https://answers.microsoft.com/en-us/windows/for...
Warm Regards,
Hi Arif,
I did what you said, however it didn't help. It seems to be a Bluetooth issue and not a sound issue. It just disconnects the device after a couple of seconds and then connects and disconnects at random afterwards. There is never any more than 3 or 4 seconds of connection.
Does this help to narrow down the problem?
Thanks again for your help,
Briana
